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Get more coverage than Verizon and AT&T combined for up to 50% less. Plans start at $15/mo.

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Frequently Asked Questions (FAQs) – Optimum by Altice Services

Welcome, Your guide to Optimum by Altice services. We’re here to help you compare and find the best internet, TV, and phone plans for your needs.

Please Note: The information provided below is for general guidance and is based on publicly available details from Optimum. Specific availability, pricing, terms, and conditions can vary by your exact address and may change. Urbanwireless USA LLC facilitates the order process with Optimum, but the ultimate service delivery, billing, and support are handled by Optimum.

General Questions

What is Optimum by Altice?

Optimum is a brand of Altice USA, a telecommunications company providing internet, TV, and phone services primarily in the Northeast United States, as well as some areas in the South and Midwest.

What services does Optimum offer?

Optimum offers:

  • Internet: High-speed internet, including fiber and cable options, with various speed tiers.
  • TV: Live TV packages, On Demand content, and streaming options.
  • Phone: Home phone service with unlimited local and long-distance calling.
  • Mobile: Cellular service powered by T-Mobile’s network.
How can I check if Optimum is available at my address?

You can check availability on our website, urbanwirelessusa.com, by entering your zip code. For the most precise information, you will be guided to confirm directly with Optimum when you proceed with an order.

Does Optimum require contracts?

Many Optimum internet plans offer no data caps or contracts. However, promotional pricing often lasts for a specific period (e.g., 12 or 24 months), after which the price may increase. It’s important to review the terms of any specific plan.

Does Optimum have data caps on its internet service?

Generally, Optimum internet plans come with no data caps.

How does Urbanwireless USA LLC relate to Optimum?

Urbanwireless USA LLC is an authorized retailer for Optimum. We help customers compare Optimum services in their zip code and guide them through the process of choosing a plan and initiating an order directly with Optimum. We do not directly provide the services, nor do we handle billing or technical support once the order is placed.

Internet Service Questions
What internet speeds does Optimum offer?
Optimum offers a range of internet speeds, from basic tiers suitable for light use to multi-Gig fiber speeds for heavy users and smart homes. Common speeds include 300 Mbps, 500 Mbps, 1 Gig (up to 940 Mbps wired), 2 Gig, 5 Gig, and even 8 Gig in some fiber areas.
What's the difference between Optimum Fiber and Optimum Cable Internet?
  • Optimum Fiber: Offers symmetrical download and upload speeds (e.g., 1 Gig download / 1 Gig upload) and generally provides higher reliability and lower latency. Fiber is available in select areas, primarily in the New York tri-state area.
  • Optimum Cable: Uses coaxial cables and typically has faster download speeds than upload speeds (asymmetrical). It’s more widely available.
Does Optimum provide equipment for internet service?

Yes, Optimum typically provides internet equipment (modem, router, Gateway, and/or Extender) with most internet packages. Included equipment can vary by plan.

Are there equipment rental fees for Optimum internet?
While some plans may include equipment, it’s possible that rental fees for certain equipment (e.g., additional extenders or specific gateways) may apply. Always confirm the total monthly cost, including all fees, when signing up.
What is Optimum Smart WiFi?
Optimum Smart WiFi is designed to optimize your in-home Wi-Fi experience, providing stronger and more consistent coverage. It often involves their Smart Wi-Fi 6 gateway modem and may include Wi-Fi extenders.
TV Service Questions
What TV packages does Optimum offer?

Optimum offers various TV packages, including:

  • Entertainment TV: Often an entry-level package with 80+ channels focusing on entertainment, lifestyle, and local news.
  • Extra TV: A mid-tier option with 125+ channels, including popular basic cable channels.
  • Everything TV / Premier TV: Higher-tier packages with 200+ or 250+ channels, often including premium channels like Max (HBO), SHOWTIME, and STARZ.
Can I get Optimum TV without Optimum Internet?
Optimum typically requires you to have an internet plan to subscribe to their TV services. They often offer bundles for combined services.
Does Optimum offer DVR service?
Yes, Optimum offers Cloud DVR services with different storage capacities (e.g., 25 hours, 75 hours, 150 hours). You can watch recordings on your Optimum TV box or via the Optimum TV mobile app.
What is Optimum Stream?
Optimum Stream is a streaming device and platform that allows you to access live TV channels, On Demand content, and popular streaming apps (like Max, Disney+, Hulu) all in one place, typically powered by Google Assistant with a voice remote.
Are there additional fees for TV service (e.g., broadcast surcharge)?
Yes, like most TV providers, Optimum may charge additional fees such as Broadcast Station Programming Surcharges and Sports Programming Surcharges. These will be added to your base package price.
Phone Service Questions
What is Optimum Phone service?
Optimum Phone is a traditional home phone service that typically offers unlimited local and long-distance calling within the U.S., Puerto Rico, Canada, and the U.S. Virgin Islands. It often comes with popular calling features like Caller ID and Voicemail.
Can I keep my existing phone number if I switch to Optimum Phone?
In most cases, yes, you can port your existing phone number to Optimum Phone service.
Optimum Mobile Questions
What is Optimum Mobile?
Optimum Mobile is a cellular service offered by Optimum that runs on T-Mobile’s 4G LTE and 5G networks, providing nationwide coverage.
What types of plans does Optimum Mobile offer?
Optimum Mobile offers various data plans, including “By the Gig” options (e.g., 1 GB, 5 GB) and “Unlimited” and “Unlimited Max” plans.
Do I need Optimum Internet to get Optimum Mobile?
While you don’t always need Optimum internet, you often get the best rates and savings on Optimum Mobile when you bundle it with an Optimum internet plan.
Are there activation fees for Optimum Mobile?
Yes, there is typically an activation fee per line when signing up for Optimum Mobile.
Billing and Account Questions
What is Optimum Mobile?
How do I manage my Optimum account or pay my bill?
What payment methods does Optimum accept?

Optimum typically accepts various payment methods, including credit/debit cards, bank account transfers (ACH), and payments via their app or in-store. Auto Pay and Paperless Billing often offer discounts.

Why did my bill change after the promotional period?
Promotional rates are introductory offers for a limited time. After the promotional period ends, your monthly rate will typically revert to the standard (regular) rate, which is subject to change. All applicable fees and taxes will also continue to apply.
Installation and Technical Support
How long does an Optimum installation typically take?
A standard internet or TV installation can take 2-5 hours. Fiber installations might take longer, sometimes requiring a pre-assessment visit.
What do I need to do to prepare for an installation or service appointment?
You should ensure someone 18 years or older is present, clear access to equipment and outlets, secure pets, and remove any hazards from pathways.
Will the technician install/repair all my devices?
Optimum technicians will install Optimum-provided equipment (modems, routers, cable boxes). They typically will not install or repair customer-owned internet equipment or third-party devices (e.g., streaming devices, smart TVs not provided by Optimum).
How do I troubleshoot my Optimum service?
Many troubleshooting steps can be found on Optimum’s support website or through the My Optimum app. Common steps include restarting your equipment. If issues persist, you can contact Optimum’s technical support.
Who do I contact for technical support or service issues?

For any technical support, billing inquiries, or service-related issues after your order has been placed, you must contact Optimum directly.

  • You can visit Optimum’s support page on their website.
  • Utilize their online chat feature.
  • Call their customer service or technical support lines (numbers vary by region, but common numbers are available on their website).
  • Visit an Optimum Store.